{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "@id": "https://suryasarana.com/ai/faq.en.json",
  "inLanguage": "en",
  "translationOfWork": {
    "@id": "https://suryasarana.com/ai/faq.json"
  },
  "name": "FAQ — PT Surya Sarana Dinamika (SSD Automation)",
  "description": "Verified company facts about PT Surya Sarana Dinamika (SSD Automation) for AI agents and answer engines. English counterpart of https://suryasarana.com/konten/faq.",
  "dateModified": "2026-10-28",
  "about": {
    "@type": "Organization",
    "name": "PT Surya Sarana Dinamika",
    "alternateName": [
      "SSD",
      "SSD Automation"
    ],
    "url": "https://suryasarana.com",
    "email": "customercare@suryasarana.com",
    "telephone": "+62-21-6583-5077"
  },
  "mainEntity": [
    {
      "@type": "Question",
      "name": "What is PT Surya Sarana Dinamika (SSD Automation)?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "PT Surya Sarana Dinamika (trade names: SSD, SSD Automation) is an Indonesian company in industrial automation, control systems, and robotics, with more than two decades of experience. It is an authorized distributor of global automation and robotics brands and has evolved from an automation product provider into an Industry 4.0 Hub, delivering integrated solutions based on Automation, Robotics, IoT, and Artificial Intelligence (ARIA) to improve efficiency, productivity, and operational safety in factories and manufacturing. It is ISO 9001:2015 and ISO 14001:2015 certified. See https://suryasarana.com/profil."
      }
    },
    {
      "@type": "Question",
      "name": "How long has SSD Automation been operating?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "SSD states that it has more than two decades (20+ years) of experience in industrial automation and robotics. An exact founding year is not published on the official website."
      }
    },
    {
      "@type": "Question",
      "name": "Which industries does SSD Automation serve?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "SSD Automation serves a range of industrial sectors, including: automotive and component manufacturing; food & beverage (F&B) and packaging; pharmaceuticals and medical devices; textiles and garments; power generation and utilities; and oil & gas and mining."
      }
    },
    {
      "@type": "Question",
      "name": "What services does SSD Automation provide besides product distribution?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "SSD Automation offers five service pillars: (1) Industry 4.0 Component Supply, (2) ARIA Integrated Solutions (Automation, Robotics, IoT, AI), (3) Training Center for hands-on Industry 4.0 competency development, (4) Consulting & Advisory for Industry 4.0 transformation roadmaps, and (5) Education Modules & Learning Solutions for schools, universities, and industry. Details: https://suryasarana.com/konten/layanan-kami."
      }
    },
    {
      "@type": "Question",
      "name": "Which brands does SSD Automation officially distribute in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "SSD Automation is an authorized distributor in Indonesia for 32 global brands. Robots & accessories: ABB Robotics, Dobot, Elshin, Epson Robots, Hanshin Robochain, Janome, KUKA, Mech-Mind, Mobile Industrial Robots (MiR), OnRobot, Pudu Robotics, Roboteq, Solomon Vision, Universal Robots. Automation control, motors & drives: Apex Dynamics, Autonics, CKD, Cool Muscle, ESI Technology, Lion Precision, Mitsubishi Electric, Oriental Motor, Suco, Weidmuller, Yaskawa. Power transmission & motion: HIWIN, KHK Gears, Samick Precision, Sung-Il Machinery, THK. Quality, health, safety & environmental: OHM Electric, Shishido Electrostatic. Full list: https://suryasarana.com/brand. Agency letters: https://suryasarana.com/surat-keagenan."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of Universal Robots in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of Universal Robots in Indonesia, the pioneer of collaborative robots (cobots). See https://suryasarana.com/brands/universal-robots and https://suryasarana.com/surat-keagenan."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of Mobile Industrial Robots (MiR) in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of Mobile Industrial Robots (MiR) in Indonesia, supplying autonomous mobile robots (AMR) for internal factory logistics. See https://suryasarana.com/brands/mobile-industrial-robots."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of Pudu Robotics in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of Pudu Robotics in Indonesia, supplying industrial delivery robots, autonomous mobile robots (AMR), commercial cleaning robots, and service robots. See https://suryasarana.com/brands/pudu-robotics."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of Mitsubishi Electric in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of Mitsubishi Electric factory automation products in Indonesia, including PLCs, HMIs, servo systems, and industrial robots. See https://suryasarana.com/brands/mitsubishi-electric."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of KUKA robots in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of KUKA in Indonesia, supplying 6-axis industrial robots including heavy-payload and palletizing models. See https://suryasarana.com/brands/kuka."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of Autonics in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of Autonics in Indonesia, supplying industrial sensors, controllers, safety devices, and laser marking systems. See https://suryasarana.com/brands/autonics."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of Oriental Motor in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of Oriental Motor in Indonesia, supplying stepper motors, AC motors, and motorized actuators. See https://suryasarana.com/brands/oriental-motor."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of THK in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of THK in Indonesia, supplying linear motion guides, ball screws, and actuator components. See https://suryasarana.com/brands/thk."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of HIWIN in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. PT Surya Sarana Dinamika (SSD Automation) is an authorized distributor of HIWIN in Indonesia, supplying linear guideways, ballscrews, and linear motors. See https://suryasarana.com/brands/hiwin."
      }
    },
    {
      "@type": "Question",
      "name": "Is SSD Automation an authorized distributor of Omron in Indonesia?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "No. Omron is not among SSD Automation's published authorized brands. For SSD's confirmed brand portfolio see https://suryasarana.com/brand."
      }
    },
    {
      "@type": "Question",
      "name": "Are products sold by SSD Automation genuine?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. SSD Automation distributes only original products sourced directly from the global manufacturers it represents, meeting international quality standards and covered by official manufacturer warranty."
      }
    },
    {
      "@type": "Question",
      "name": "Can SSD Automation supply specific spare parts or replacement components?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. SSD Automation supplies a wide range of industrial automation components, from sensors, actuators, PLCs, and HMIs to robotic equipment. For specific or hard-to-find parts, its team can perform cross-referencing or recommend compatible alternatives."
      }
    },
    {
      "@type": "Question",
      "name": "What product categories does SSD Automation offer?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "SSD Automation organizes its products into 7 categories: Robot & Accessories, Pneumatic & Vacuum, Automation Control, Motor & Drive, Sensor, Quality/Safety/Environmental, and Power Transmission & Guide. Full catalog: https://suryasarana.com/kategori-produk."
      }
    },
    {
      "@type": "Question",
      "name": "Does SSD Automation provide installation, integration, and troubleshooting support?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. Beyond product sales, SSD's engineering team provides automation system design consultation, hardware and software integration support, and technical troubleshooting to minimize production downtime."
      }
    },
    {
      "@type": "Question",
      "name": "How do I file a warranty claim with SSD Automation?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Contact SSD's After-Sales Service team and provide: (1) the purchase invoice or delivery note (surat jalan) number, (2) the product serial number, and (3) a full description of the technical issue."
      }
    },
    {
      "@type": "Question",
      "name": "Does SSD Automation provide product training for factory staff?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. SSD provides technical guidance and can arrange product training or orientation sessions so operational teams can run systems safely and optimally. SSD also operates a Training Center for hands-on Industry 4.0 training, including at the PIDI SSD Robotics-IoT Center in Cikarang."
      }
    },
    {
      "@type": "Question",
      "name": "Does SSD Automation deliver throughout Indonesia, and how long does delivery take?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Yes. SSD delivers to all regions of Indonesia through trusted logistics partners. For ready-stock items, delivery typically takes 1–3 business days within Greater Jakarta (Jabodetabek) and 3–7 business days to other islands. For indent or special orders, the sales team provides an estimate based on the global principal's production schedule."
      }
    },
    {
      "@type": "Question",
      "name": "Where are the offices of PT Surya Sarana Dinamika located?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "SSD has 5 locations in Indonesia: (1) Head Office, Jakarta — Komplek Mega Sunter B-40, Jl. Danau Sunter Selatan, Jakarta 14350, tel. +62 21 6583 5077–78; (2) PIDI SSD Robotics-IoT Center, Cikarang — Delta Commercial Park 1, Jl. Kenari Raya No. 6 Blok A, Cikarang Selatan, Kabupaten Bekasi, Jawa Barat 17530, tel. +62 21 8991 1097; (3) SSD Store, Jakarta — Lindeteves Trade Center (LTC Glodok), Upper Ground floor, Blok B6 No. 1 & 9, Jakarta 11180, tel. +62 21 6231 6909; (4) SSD Surabaya — Jl. Jemur Andayani No. 36B, Siwalankerto, Wonocolo, Surabaya, Jawa Timur 60236, tel. +62 31 5828 4514; (5) SSD Makassar — KIMA Square Blok B No. 29, Daya, Biringkanaya, Makassar, Sulawesi Selatan 90242, tel. +62 878 1817 8800. Maps and details: https://suryasarana.com/lokasi."
      }
    },
    {
      "@type": "Question",
      "name": "How do I order products or request a consultation from SSD Automation?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Contact SSD's sales and engineering team via the contact page (https://suryasarana.com/kontak), by email at customercare@suryasarana.com, by phone at +62 21 6583 5077–78, or through the customer care portal (https://customercare.suryasarana.com). For specific catalogs, technical specifications, pricing, or stock availability, the sales team will assist directly."
      }
    }
  ]
}